Refund Policy

Refund Policy


All payments to HostLease are non refundable (unless covered by 14 day Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 14 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in Hostlease's discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

We Don't have any refund policy for Domains, SSL, Dedicated IP addresses, service upgrader resources, VPS & Dedicated Server. Once the Order is placed and if its delivered from HostLease then you will not get refund for the order you have paid.

Our money back guarantee does not apply to purchases of Domain Names or SSL certificates, once purchased we cannot cancel them.

You can max request 3 times a refund on your purchased product, we do not keep constantly accepting money and refunding it by the same user.

SSD Solid State Disk

We have been offering all hosting drives with SSD since the new start of HostLease, we initially had HDD servers but we have all transferred to SSD, this investment is a good battle for us and a huge leap for us. So you will not be bothered by slow servers with us except on Sundays you can sometimes see it. Sunday is our maintenance day.

Free SSL Certificates

We understand the data security is important and to protect it from been leaked, we have supported Lets Encrypt and featured all of the packages with it. Protect your website and your visitor's sensitive data from Hacker and boost your website ranking with SSL. It's all for free!

Free Website Migration

Did you leave your previous provider and you want to migrate your site to us, please note that we will ask for cPanel a charge of €15 one-timed. DirectAdmin migrations are 100% for free.

WhatsApp Chat

If you need support or you just like to talk with us, you can add us to your list to chat with is. It is very fast quality support that we can and you have a new good contact, we like to talk with you also!

24x7 Customer Support

Rest assured you are in safe hands with HostLease because we deliver guaranteed 24x7 real-time techincal ticket, email or whatsapp support. We thorougly examine every person in staff and recuit only that person who has the proper knowledge that is required!

Free Control Panel

Easily manage your website, emails, databases, domains, sub-domains and much more with DirectAdmin. This allow you to host your website on Secure platform and handle your website smoothly, when we say on our servers. You do not need to have knowledge of the hosting as this panel gives you graphical interface which anyone can easily use.

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