HostLease Media Group NL Terms Of Service!

BY USING OUR SERVICE YOU ARE AUTOMATICALLY ACCEPTING THE TERMS OF SERVICE (ToS)

The Terms and Conditions to be followed have been listed here down below: Updated [10th May, 2022]

  1. Misuse of the allotted server space, bandwidth etc. By the client will lead to suspension of their account, by accident can it be unsuspended by paying attention.
  2. The Unlimited Use of Bandwidth has always been with an asterisk and that implies a "Fair Use Policy" or FUP. However, the bandwidth at HostLease is unlimited for normal use of the hosting account. In case of abnormal use of the bandwidth, we have the right to limit your bandwidth or to suspend your hosting account.UNLIMITED* BANDWIDTH is a FUP applied
  3. Distribution of free email IDs or Web Space to any person other than the ones related to the website owner or the company automatically gives HostLease Media Group NL the rights to decrease the number of email IDs provided.
  4. In case of misuse of allotted email ID space, we will have the rights to diminish the space provided for one email ID.
  5. Any illegal activity detected on a website will lead to sealing of the same by us with immediate effect, as per the IT rules laid out by the Indian and International IT Act.
  6. Intentionally tampering (Hacking or sending virus) of our server by a client will see the account suspended.
  7. Customers are advised to maintain data backups on their home computers or CDs to ensure that they have ready access to their data in case we have a hardware failure. However, such cases are rare in occurrence, but cannot be avoided sometimes. This is why we recommend all our clients to take regular backups for all their important e-mails, files and data by forwarding mails to other domain email IDs or by using Outlook.
  8. For safety reasons, we urge our customers not to divulge the password of their e-mail/hosting/ftp accounts to anyone. In cases where passwords and usernames are to be given to our employees, we suggest to change the password immediately. In every 15 days you have to change your all password for security reason.
  9. Customers should also maintain their payment confirmation details that have been paid to us for activation of the orders. It is also advisable to maintain the backup of our first mail which is sent to you after activation of your order and contains your User ID and password. By using the details provided, we will be able to provide you Technical/Billing support and activation/renew/control panel/reset password facility ect.
  10. Unfortunately if website/server etc will down then we are not responsible for any losses face by client.
  11. For plan details and services provided by us, please refer to the website as the most valid reference. Any commitment made by our employees over chat/phone/mail or by any other mode, which is not mentioned in our website, will not be abided.
  12. We reserves the rights to change the prices of our plan/package/services and any other charges, only if we feel expensives. This only applies to new customers only or if a exisiting customer purchase a new subscription. It means that if you buy a new hosting package(s) then will the new price(s) applies. But all new pricing MUST BE NOTICES TO CUSTOMERS VIA EMAIL OR LETTER if this is not happend then will the new customer pay the old price as before, Existing customer with a existing active service are unaffected by pricing changes.


  13. Abuse of our PHP()Mail Server:

    Our PHP()Mail server is available for any customer that have a active service at us. Emails are not for marked or spam available. There you need a SMTP that allows it, With our PHP()Mail can you send max 35 emails per day.

  14. Acceptable Mail Policy:

    14.1) There is a maximum 35 including cc and bcc outgoing email daily limit per domain, this limit does not applied for external SMTP providers. If you send over this amount in any day, all of the e-mails will bounce back with an undeliverable error. Many of our servers have a limit of 35 POP3/IMAP checks per day per e-mail address. If you go over this you are likely to get a wrong password error message or an error stating "login incorrect". If this occurs, please wait an day and it will automatically unblock you. To prevent this from happening again, please make sure to disable auto checking or at least set it to something higher such as once every 10 minutes. For more emails per day, please contact us so we can enable more for your account.


  15. Refund/Guarantees Policy
  16. We do have only a money-back-guarantee for Shared, Reseller, Master Reseller and Alpha Reseller. (There are no refunds possible in any circumstances for VPS and Dedicated Servers):



    15.1) To prove to you how confident we are in our services, we will offer you a fourteen (14) day money back guarantee on web hosting plans and packages. Domain name registration, vps hosting plans/packages and dedicated servers, renewals, promotional offers, addon services, web development services, billing software charges and transfers are non-refundable. If for any reason you are not completely satisfied with our services and cancel your account within the initial 30 days from the initial order date of your account we will refund you all your money (excluding any setup fees). Refunds may take up to (60)days to process.


    NOTE: Refund will not be issued if -

    • Refund will be not issue to those Customers who purchase Add-Ons hosting and want refund. There is in short version just no refund policy on any add-ons that get purchased.
    • We does not provide refunds for services after the initial fourteen (14) days of service. We does not issue prorated refunds for prepaid service.
    • We"ll not issue refunds to users who have their account terminated/suspended by us, for breach of our terms of service. refunds will not be made to users who exceed their allocated space/bandwidth limit. accounts that are renewed for additional terms are also not subject to our money back guarantees.

  17. Disclosure to Law Enforcement:

    We specifically forbid the use of our service for any unlawful activities. Therefore, User agrees that we may reveal any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition we shall have the right to terminate all service set forth in this Agreement.

  18. Support Boundaries: We provides 24x7x365 technical support to our subscribers, The following are our guidelines when providing support:
    • We does offer technical support for network, system or anything related to our own Hosting Site.
    • We will not make any changes in server securities (globally settings) as per clients as well as resellers request and will not provide any kind of support for third party softwares, scripts & applications.

  19. Currently banned countries:
    • Due to the Russian invasion and the increased tension between Russia and the European Union, the court has ruled that Media Group NL (including all other hosting companies and services) will no longer accept customers. This block is permanently active unless the Media Group NL allows it again.
  20. Website Migrations:

    Our Migration Team will help you as a new customer or current customer to migrate your hosting account from the previous provider to us for free! However, a migration can take some time to complete! IMPORTANT - We do not offer migrations from cPanel to DirectAdmin as there are too many problems with the migrations. It is possible to perform these types of migrations, but we charge €11.95 per cPanel migration.


  21. 99.99% uptime guarantee:

    If for any reason (except for scheduled downtimes) our network or servers are down for longer than 0.5% in any month, you can request a 20% discount for your following months services. for clients paying yearly, the equivalent to 20% of a monthly payment will be deducted off the next payment. Approval of the credit is at the discretion of HostLease Media Group NL dependant upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitors network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact sales[at]HostLease Media Group NL[dot]net with justification. All requests must be made in writing via email. Uptime guarantees only apply to shared / reseller solutions. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.

  22. Backup Limit and Policy:

    All data will continue to be mirrored to a secondary drive which helps protect against data loss in the event of a drive failure in all Shared Servers, We are not responsible for any data loss the user will have to maintain their website/accounts backup by themselves.

  23. Network security:

    In case of any tampering done to our network security, we will take an immediate action against the respective hosting account.

  24. Content: All services provided by us may only be used for lawful purposes.

    The customer agrees to indemnify and hold harmless HostLease Media Group NL from any claims resulting from the use of our services.

    Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email abuse[at]HostLease Media Group NL[dot]net with the information required. A list of required information may be found here. If the request is of a licensing issue, we may require further documentation.

    Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account. Please do not take backups of your backups.

    Reseller Hosting, Master Reseller Hosting & Alpha Reseller Hosting accounts cannot provide free hosting in any circumstances due the abuse risk. We have rights to suspend the Client account with a lock on it, if it repeats it then we have rights to suspend your whole reseller account.

    Examples of unacceptable material on all Shared and Reseller servers include:

    • Topsites
    • IRC Scripts/Bots
    • Nulled/Proxy Scripts/Anonymizers
    • Pirated Software/Warez
    • Image Hosting Scripts (similar to Photobucket or Tinypic)
    • AutoSurf/PTC/PTS/PPC sites
    • IP Scanners
    • Bruteforce Programs/Scripts/Applications
    • Mail Bombers/Spam Scripts
    • Banner-Ad services (commercial banner ad rotation)
    • File Dump/Mirror Scripts (similar to rapidshare)
    • Audio/Video Streaming (more than one or two streams)
    • Escrow/Bank Debentures
    • High-Yield Interest Programs (HYIP) or Related Sites
    • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
    • Sale of any controlled substance without prior proof of appropriate permit(s)
    • Prime Banks Programs
    • Lottery Sites
    • MUDs/RPGs/PPBGs
    • Hateful/Racist/Harassment oriented sites
    • Hacker focused sites/archives/programs
    • Sites promoting illegal activities
    • Forums and/or websites that distribute or link to warez/pirated/illegal content
    • Bank Debentures/Bank Debenture Trading Programs
    • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
    • Mailer Pro/Commercial News Latter/Mailing Scripts or Program

    Customers are also prohibited from running Bulk E-mailing, Unsolicited E-mailing, Newsgroup Spamming, Pornographic Content, Illegal Content, Copyright Infringement, Trademark Infringement, Warez, Cracks, and Software Serial Numbers, Audio or video streaming, Phishing, Fraud, Spam, Gambling, Arcade Gaming, FREE hosting Services, FREE download/upload services, Nulled Scripts, File Hosting, Proxy, Torrent-flux or similar, Rapid-leech or similar websites

    xamples of unacceptable material on all Dedicated/Virtual Private servers include:

    • IRCD (irc servers)
    • IRC Scripts/Bots
    • Nulled/Proxy Scripts/Anonymizers
    • Pirated Software/Warez
    • IP Scanners
    • Bruteforce Programs/Scripts/Applications
    • Mail Bombers/spam Scripts
    • Escrow
    • High-Yield Interest Programs (HYIP) or Related Sites
    • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
    • Sale of any controlled substance without prior proof of appropriate permit(s)
    • Prime Banks Programs
    • Lottery Sites
    • Hateful/Racist/Harassment oriented sites
    • Hacker focused sites/archives/programs
    • Sites promoting illegal activities
    • Forums and/or websites that distribute or link to warez/pirated/illegal content
    • Bank Debentures/Bank Debenture Trading Programs
    • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
    • Mailer Pro

    Our services, including all related equipment, networks and network devices are provided only for authorized customer use. Our systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of our system(s) constitutes consent to monitoring for these purposes.

    We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.

    Failure to respond to email from our abuse department within 24 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via trouble ticket/email and will have a response within 48 hours.

    If in doubt regarding the acceptability of your site or service, please contact us at abuse[at]HostLease Media Group NL[dot]net and we will be happy to assist you.

    Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):

    Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.

    Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.

    Direct customers: Your services will be suspend/terminated with or without notice.

    Violations will be reported to the appropriate law enforcement agency.

    It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

  25. SPAM: Unsolicited commercial newsletter/advertisements (spam) are not allowed in e-mail IDs and may result in cancellation/suspension/termination of the account without any prior notice.

  26. Resource Usage: User may not:

    • a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. (for Shared/Reseller Hosting account users)
    • a.1) Exceed a 15 minute load average greater than two (2) times the amount of CPU cores given. (for Virtual Private Server users)
    • b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
    • c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
    • d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
    • e) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
    • f) Participate in any file-sharing/peer-to-peer activities.
    • g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
    • h) Run cron entries with intervals of less than 15 minutes When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php") Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.

  27. IP Blacklist Fees - If, as a result of a Customer’s actions, HostLease’s mail servers or IP address ranges are placed on email black hole lists or other mail filtering software system list, HostLease shall charge Customer €50 upfront and €75 per hour thereafter for any necessary investigation and corrective work.

  28. Offshore Hosting:
  29. Our hosting is completely offshore, offshore means our customers are free to host whatever they want provided they follow our Terms Of Service, however if a complaint comes in we will investigate it and if there is indeed any cause for content related to the complaint has been received, however, we will take action here.


  30. Abuse of Traffic:

    If any customer violates the company's policies in site transfer or misuse of bandwidth, We can decrease its allotted Traffic quota or suspended/terminated his account with any prior notice.


  31. Abuse of Space*:

    As per our policies, at least 95% of your web pages (HTML/PHP) must be "Linked" with files (.GIF, .JPEG,.swf etc.) which is stored in our server. Web space must not be used by you/your visitor for free upload, download heavy size file. Web sites containing a large number of unlinked files or using server space for data storing propose are subject to deletion of files otherwise we will cancellation the account without prior notice.

    28.1) Large File Policy*:

    Our Services is not for file hosting and distribution - We offers large web space and bandwidth with hosting accounts. By this, we mean space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content. We will treat all password protected archive (e.g. zip and rar) files as unacceptable. Multimedia content such as audio and video (max 2-3 per website/domain/account) is acceptable provided it is streamed to the user, links to HTTP download of this content is not acceptable. We have full rights to remove all unacceptable material such as files/folder with/without any prior notice. If you are unsure whether your file is against this policy, please e-mail Admin[at]HostLease Media Group NL[dot]Net.

  • Note *.*: 19. Shared Hosting. Cannot be used as reseller accounts or to host multiple user accounts. Sites that use abnormal usage on shared hosting will be suspended immediately.
  • Note *.*:20. Reseller Hosting. We are not responsible for reseller clients' website and content. Resellers agree that they will defend and hold HostLease Media Group NL harmless on this matter. Resellers CANNOT provide free hosting to clients in any way shape or form. This is so we can keep our servers free from abuse. We reserve the right to suspend sub-reseller accounts and reseller accounts for abnormal usage.
  • Copyright Policy

    All content on this website is Copyright © HostLease and may not be reproduced without express written consent. All logos, trademarks and/or service marks are the property of HostLease (HostLease Media Group EU).